Spanish Giant, Real Madrid has announced that they will not be collaborating with UEFA to reimburse fans who purchased tickets for the 2022 Champions League final in Paris. The club believes that the measures proposed by UEFA are inadequate and will not be facilitating the refund of tickets purchased through them for the final. Instead, Real Madrid will set up a helpline for fans to directly pursue compensation through UEFA, but they are calling on UEFA to take full responsibility for the situation.
The event was marred by poor organization, unsafe conditions, and heavy-handed policing, which affected many fans. Real Madrid and UEFA are currently in conflict on several issues, including the Superleague project. In their statement, Real Madrid criticized UEFA’s proposal for only reimbursing the ticket price and subjecting it to certain requirements.
They believe that the proposal does not adequately address the seriousness of the events and UEFA’s responsibility for them. The club will provide an online assistance service for Real Madrid members and fans to make appropriate claims against UEFA for their personal and legitimate interests.
Real Madrid full statement reads, “Given the conclusiveness of the experts’ findings and the seriousness of the events described, Real Madrid has been holding talks with UEFA with the aim of assessing the compensation that will be offered to the fans. Our club was entirely confident that these solutions would be in line with the seriousness of the events, the extent of the damage caused and UEFA’s responsibility for them.
– Regrettably, our club believes that UEFA’s proposal, officially announced last Tuesday, is insufficient. It merely consists of the reimbursement of the ticket price, which is also subject to the fulfilment of a series of requirements, including providing proof of the time of access to the stadium.
For this reason, Real Madrid has decided not to cooperate in the restricted compensation procedure proposed by UEFA, which we ask to redress the situation and assume its full responsibility.
In these circumstances, an online assistance service will be made available in the next few days to enable all Real Madrid members and fans who experienced any kind of harm at the 2022 Champions League final in Paris to make the appropriate claims against UEFA for their personal and legitimate interests. The club will announce the details of this assistance service in the coming days.”
